Terms of Use and Policies.

By registering or using ecuapaca.com you agree to be bound by the following terms of use. Terms of use are updated from time to time. Last update: January, 6, 2020.

Who we are

Ecuapaca is a website where you can buy handcrafted textile creations made by Ecuadorian artisans. We buy these products from local markets and sell them as is in our shop. We do not produce any of our items therefore, information about the products publish by us is directly translated from the sellers. This includes materials, care instructions, etc. 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

All the pictures and texts are intellectual property of Ecuapaca and cannot be used without written permission. The unauthorized use of any part of the content of the site violates copyright and intellectual property laws. Visitors to the website cannot download and extract any location data from images of the website.

Contact forms

Cookies

If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Cancellations

It is possible to cancel an order as long as a written e-mail is sent before the items are shipped. Once the items are shipped, a cancellation of the order is not accepted.

Return and Refund Policy

We do not issue refunds except in special ocassions or if your product was damaged during delivery. In order to request a refund/return the client  need to contact us at the following address info@ecuapaca.com describing the issue within two days after the item has been delivered. If the return/refund time has passed, refunds will not be issued.

 

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